Privacy Policy

Privacy Policy

Effective Date: October 15, 2025
Last Updated: October 15, 2025

Welcome to HLife Health Labs (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://hlifehealth.in, use our mobile app, or engage with our health test services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

When you register or book a test, we may collect:

Full name
Contact number
Email address
Date of birth or age
Address (including location or pincode)
Gender (optional)
Identification details (if required for health report access)

1.2 Health-Related Information

When you use our diagnostic services or upload prescriptions, we may collect:

Health test preferences
Lab test results or reports
Medical history information shared voluntarily

1.3 Location Information

With your permission, we collect location details via GPS or entered address to:

Identify nearby diagnostic centers
Enable sample pickup and delivery

1.4 Usage & Device Data

We automatically collect:

IP address
Browser type, OS, device ID
Pages visited, clicks, and session duration

2. How We Use Your Information

We use your information to:

Provide and improve health test booking services
Facilitate home sample collection
Communicate booking status, reports, or service updates
Process payments securely
Respond to customer support queries
Personalize your user experience
Comply with legal obligations and healthcare standards

3. Sharing of Information

We do not sell your personal data.
We may share information only with:

Authorized diagnostic partners/labs for sample collection and testing
Service providers (payment gateways, logistics partners, IT infrastructure) who help us deliver services
Legal or regulatory authorities when required by law
All third parties are bound by strict confidentiality agreements.

4. Data Security

We implement industry-standard security practices to protect your data:

Encrypted transmission (HTTPS, SSL)
Secure data storage
Limited employee access based on need-to-know basis
Despite our efforts, no system is 100% secure; use of our service is at your own discretion.

5. Data Retention

We retain your information:

As long as necessary to provide services or comply with laws
Health records as required under medical data retention policies
You may request deletion of your account and data anytime (see Section 8).

6. Cookies and Tracking

We use cookies and analytics tools to:

Improve website functionality and performance
Remember user preferences
Analyze anonymous usage patterns
You can control or disable cookies through your browser settings.

7. Third-Party Links

Our website or app may contain links to external sites.
We are not responsible for their privacy practices.
We encourage you to review their policies before engaging.

8. Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for processing
Opt out of marketing communications

To exercise these rights, contact us at support@hlifehealth.in.

9. Children’s Privacy

Our services are intended for adults and senior citizens.
We do not knowingly collect information from individuals under 18 years of age without parental consent.

10. Updates to This Policy

We may update this Privacy Policy periodically.
Revisions will be posted with a new “Last Updated” date.
Continued use of our website or app implies acceptance of the revised terms.